Reservations & Ticketing Agent - China Airlines

AVIAREPS has over 30 years experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with more than 75 offices in over 70 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.

Reservation & Ticketing Agent - China Airlines (office based)

We are currently seeking a Reservations & Ticketing Agent to join our professional dedicated team for China Airlines, the national airline of Taiwan, based in Wilson Street, London. In this role, you will be responsible for reservation sales, ticketing and reporting services for the airline client (China Airlines) represented by AVIAREPS UK.

What we offer:

• You'll enjoy numerous advantages, such as a renowned brand, exceptional individuals, and an appealing salary package.
• 37.5 hours per week, office-based (walking distance to Liverpool Str and Moorgate)
• 21 days annual leave increasing to a maximum of 25 days, excluding bank holidays
• Life and medical insurance
• Employee Assistance Program
• Pension after 3 months
• Collaborating with a team of professionals
• Multi-cultural working environment
• Spacious office in the heart of the city

Your Responsibilities:

• Taking reservations calls from both direct passengers and trade partners
• Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD’s (auto & manual fare-build)
• Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
• Daily & monthly airline sales reports and reconciliation
• Providing excellent customer service both on the telephone and face-to-face
• Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
• Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
• Liaising with Airlines’ local management and head office

About You

• Good standard of written and spoken English
• Good standard of numeric skills
• Fluent Mandarin – speak, read & write – essential
• Minimum two years’ experience in an airline reservations and ticketing role
• Strong Reservations, Fares & E-Ticketing experience in Amadeus
• Good knowledge of MS Word, Excel and Outlook
• Ability to act professionally under pressure
• Excellent telephone manner
• Ability to work as part of a team and individually
• Customer focused, well-presented and well spoken
• Good time management and organisational skills
• Excellent attention to detail
• Flexibility

If you meet the above requirements and are passionate about the aviation industry, we would love to hear from you.