IT Support Engineer (m/f/d)

Your tasks include:

• Monitor performance, diagnose and resolve user's IT problems on a daily basis
• Provide day to day performance and operational support for both User and LAN hardware and software to the business users
• Install, figure, troubleshoot and repair PC and LAN equipment
• User support (Office 2k13, win7-win10, softphones, mobile phones, printers, scanners, etc.)
• Installation and support of Microsoft Office products including MS Office
• Developing documentation, including application guides and user training manuals
• Undertaking project work as assigned

Your experience and skills:

• Bachelor's degree preferably in IT
• 1 to 2 years experience and working knowledge is required
• Professional certifications like MCP or MCSE are highly preferred
• Experience with Desktops, Laptops, Servers and Hardware Support
• Know-how in User IT Support under MS Active Directory structure, including Windows 2008 & 2012 Servers, MS Exchange Server 2013, Windows 7 & Windows 10 Professional and Symantec Enterprise End Point Protection and Backup Services
• Good German and English communication skills
• Excellent team player and friendly attitude
• Strong analytical and troubleshooting skills
• High flexibility and dedication
• Willingness to travel

We offer you:

• A high level of self-responsibility and the possibility to bring in your own ideas
• A highly motivated team in an international environment
• Performance-based compensation and benefits of the tourism industry (DRV card)