Reservation & Ticketing Agent

AVIAREPS has over 30 years experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with more than 75 offices in over 70 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.

Job Summary

The Reservation & Ticketing Agent at AVIAREPS s.r.l. is responsible for handling all aspects of travel reservations, ticketing, and customer service for various airline and tourism clients. This role involves assisting clients with travel inquiries, booking flights and other travel components, and issuing tickets accurately and efficiently.

Job Responsibilities

* Process flight reservations, changes, and cancellations for individual and group travelers using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
* Issue and re-issue airline tickets, ensuring compliance with airline policies and fare rules.
* Provide comprehensive information to clients regarding flight schedules, fares, baggage allowances, visa requirements, and other travel-related details.
* Handle customer inquiries via phone, email, and in-person, offering professional and efficient support.
* Resolve booking discrepancies, ticketing errors, and customer complaints in a timely and satisfactory manner.
* Process payments and maintain accurate financial records for all transactions.
* Collaborate with airlines and other travel partners to secure optimal travel arrangements and resolve issues.
* Stay updated on current travel regulations, airline policies, and GDS functionalities.
* Generate reports on reservations, sales, and customer service activities as required.

Job Qualifications

* Proven experience as a Reservation and Ticketing Agent or similar role within the travel industry.
* Proficiency in at least one major Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
* Excellent knowledge of international airline ticketing procedures, fare rules, and IATA regulations.
* Strong communication and interpersonal skills, with a customer-centric approach.
* Ability to work independently and as part of a team in a fast-paced environment.
* High level of accuracy and attention to detail.
* Fluency in English (both written and spoken); knowledge of additional languages is a plus.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Ability to handle challenging situations with professionalism and composure.