Reservation & Ticketing Agent

AVIAREPS has over 30 years experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with more than 75 offices in over 70 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.

Job Summary**

As a Reservation & Ticketing Agent at AVIAREPS AG, you will be a key point of contact for our clients, providing exceptional service in booking and issuing travel arrangements. You will play a vital role in ensuring a seamless and positive experience for travelers, adhering to company policies and industry standards.

Job Responsibilities**

* Handle inbound and outbound calls, emails, and other communication channels from clients seeking travel information, reservations, and ticketing services.
* Accurately book and confirm flights, hotels, car rentals, and other travel components using various Global Distribution Systems (GDS) and booking platforms.
* Issue, re-issue, and refund airline tickets in compliance with airline rules and regulations.
* Provide detailed information on travel itineraries, visa requirements, baggage allowances, and other relevant travel policies.
* Address client inquiries, resolve issues, and handle complaints efficiently and professionally, escalating complex cases when necessary.
* Maintain accurate and up-to-date client records and reservation details.
* Process payments and ensure financial transactions are recorded correctly.
* Stay informed about current travel trends, promotions, and industry updates.
* Collaborate with internal teams to ensure smooth service delivery.
* Adhere to all company policies, procedures, and service level agreements.

Job Qualifications**

* Proven experience as a Reservation Agent, Ticketing Agent, or similar role in the travel industry.
* Proficiency in at least one major Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
* Excellent communication skills, both written and verbal, with a strong customer service orientation.
* Strong attention to detail and accuracy in data entry and booking procedures.
* Ability to work effectively under pressure and manage multiple tasks simultaneously.
* Problem-solving skills and a proactive approach to addressing client needs.
* Familiarity with international travel regulations, visa requirements, and airline policies.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Ability to work independently and as part of a team.
* Fluency in English is essential; knowledge of additional languages is a plus.