Services

AVIAREPS was originally created to provide cost-effective international solutions for the aviation industry. Aviation is part of our DNA. With extensive expertise and a focus for providing results, AVIAREPS today has become a global GSA leader. From legacy carriers to start-ups, we have over 100 airline clients and a global network of local experts. Our 360° portfolio of services includes sales, customer service, marketing, PR, finance, and IT. Whether you’re looking to increase contribution from offline markets or develop a new market entirely, we have the networks and local know-how to drive sales, grow revenues, and achieve your goals. Through a results-based compensation model that allows airlines to change costs from fixed to variable we ensure that our success is completely reliant on making you successful.

Passenger Sales

Passenger Sales

  • Direct e-mailings and newsletters
  • Negotiation of Preferred Partner Agreements
  • Promotion through corporate and specialised travel agencies as well as tour operators
  • Direct promotion to NON-IATA agencies
  • E-commerce activities through airline website
  • Co-operation with local tourism boards and other stakeholders
  • Sales Support including development of timetables, pricing distribution, database set-up, monthly reporting
  • Market Intelligence, including market research, analysis as well as competitor benchmarking

Reservations & Ticketing

Reservations & Ticketing

  • Call centre services, including handling of all airline reservations
  • FIT and group booking enquiries
  • Tour operator series and allotment handling and controlling
  • Creation of monthly sales statistics; including revenue control & reporting
  • Dispatch of price sheets and product information
  • Telephone sales activities, product & destination advice
  • Handling enquiries of final consumers
  • Internet / WEB service desk
  • ADM/ACM processing & Refund handling

Claim Handling

Claim Handling

  • Managing customer and baggage-related claims
  • Supporting airline claims against suppliers; including mal-performance, service without order, tax, invoice control, andnegotiation of securities and grace periods
  • Handling state authority claims, such as illegal entries or public charges

Public Relations

Public Relations

  • End-to-end PR services and support for in-house press teams
  • Development of press kits and generation of coverage in key consumer and trade media
  • Presence at, or management of, media events, including press conferences, roundtables, trade fairs, and seminars
  • Media promotions and cross-media marketing
  • Coverage evaluation and analysis
  • Online PR including Social Media management and channel strategies, website content management and translation services

Financial Services

Financial Services

  • Tax and legal consulting, agreement screening
  • Correspondence, contracting and negotiation with suppliers
  • VAT handling (registration, application, reporting)
  • Full service controlling accounts receivable and payable
  • Expat employment administration and payroll accounting
  • Debt collecting and control
  • Coordination, organisation and execution of all authorised payment transactions

IT Solutions

IT Solutions

  • Provision of complete range of information & communication technology (ICT) services and solutions across the globe through AVIANET
  • A-CLOUD: Cloud & Infrastructure Hosting Solutions
  • Managed IT Services as well as Network & Security Solutions
  • IT Professional Services

Clients

COUNTRIES

Tunisia

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Austria Hungary

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Italy UK

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Canada

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Myanmar

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Germany France

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UK Turkey

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Netherlands Belgium

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Italy

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Germany

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Ukraine Russia

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Malaysia

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Germany

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Colombia Russia Mexico

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Thailand

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Russia

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Germany Estonia Latvia

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Brazil

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Russia

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UAE

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Mexico Colombia

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Italy

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Germany South Africa

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Poland

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Ireland

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Switzerland

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Brazil Colombia

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Myanmar

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South Africa

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Norway Belgium Denmark

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South Africa

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Austria Hungary Myanmar

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South Africa

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Mexico

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Ukraine

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France Belgium

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Italy

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USA

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Czech Republic

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Russia Ukraine

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France

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Myanmar

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Myanmar

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Switzerland

COUNTRIES

Austria

Case Studies

  • With AVIAREPS as a partner we have a very reliable and professional representative in the markets. The cooperation is enjoyable and complementary.
    — Julia Howe, Regional Manager Germany, Austria, Switzerland, AER LINGUS
  • AVIAREPS fully handle our Airline in all commercial aspects with a highly professional dedicated Team.
    Their knowledge of the [...] market is helping us grow steadily [...].
    At the same time all this is happening under an important umbrella of very frank, constructive, and friendly atmosphere, that undoubdtedly helps!
    — Riccardo Lo Presti, Regional Manager France & Poland, TAP PORTUGAL
  • Since April 2006 Condor has appointed AVIAREPS as its pan-European GSA. The co-operation so far has been very efficient and revenues were increased with a lasting effect. […] Starting off with 7 countries AVIAREPS is currently Condor´s appointed GSA in 24 countries. Therefore, we can highly recommend AVIAREPS as a reliable partner regarding GSA business.
    — Carsten Sasse, Director Passenger International Markets, Condor, CONDOR
  • My sincere appreciation for an excellent job done […]. The results in my region once again confirm the team effort, individual commitment and business professionalism and the effects of all that combined together.
    — Susith Hettihewa, Regional Manager European Union, Air Astana
  • AVIAREPS has been truly professional, with a good reputation and adequate local knowledge of the region it operates in. Its Management has been supportive of SIA, and attentive to the needs of the customer. These are no doubt the basic elements to a successful partnership.
    — Melvin Ng, General Manager Russia, SINGAPORE AIRLINES
  • Having worked with AVIAREPS France for many years, smooth cooperation has always been received. Moreover, the sales team work aggressively […] and no doubt it is proved by the increasing productivity […]. AVIAREPS France is always there at our disposal.
    — Keerati Chantree, Senior Sales Manager , Bangkok Airways Co.,Ltd.
  • We have chosen Aviareps Hungary for our representation since 2008 and have been ever since convinced [that we] have our own sales force in the market. […] We are present at the local travel agents and tour operators, as well as with direct marketing such as magazines, billboards, leaflets etc.. We can only highly recommend the team of AVIAREPS for anyone wanting to expand their sales & marketing on the Hungarian market
    — Edward Ho, General Manager, EVA Air Austria & Eastern Europe