Grow your load factors & revenues

Services

AVIAREPS was originally created to provide cost-effective international solutions for the aviation industry. Aviation is part of our DNA. With extensive expertise and a focus for providing results, AVIAREPS today has become a global GSA leader. From legacy carriers to start-ups, we have over 100 airline clients and a global network of local experts. Our 360° portfolio of services includes sales, customer service, marketing, PR, finance, and IT. Whether you’re looking to increase contribution from offline markets or develop a new market entirely, we have the networks and local know-how to drive sales, grow revenues, and achieve your goals. Through a results-based compensation model that allows airlines to change costs from fixed to variable we ensure that our success is completely reliant on making you successful.

Passenger Sales

Direct e-mailings and newsletters
Negotiation of Preferred Partner Agreements
Promotion through corporate and specialised travel agencies as well as tour operators
Direct promotion to NON-IATA agencies
E-commerce activities through airline website
Co-operation with local tourism boards and other stakeholders
Sales Support including development of timetables, pricing distribution, database set-up, monthly reporting
Market Intelligence, including market research, analysis as well as competitor benchmarking

Reservations & Ticketing

Call centre services, including handling of all airline reservations
FIT and group booking enquiries
Tour operator series and allotment handling and controlling
Creation of monthly sales statistics; including revenue control & reporting
Dispatch of price sheets and product information
Telephone sales activities, product & destination advice
Handling enquiries of final consumers
Internet / WEB service desk
ADM/ACM processing & Refund handling

Claim Handling

Managing customer and baggage-related claims
Supporting airline claims against suppliers; including mal-performance, service without order, tax, invoice control, andnegotiation of securities and grace periods
Handling state authority claims, such as illegal entries or public charges

Public Relations

End-to-end PR services and support for in-house press teams
Development of press kits and generation of coverage in key consumer and trade media
Presence at, or management of, media events, including press conferences, roundtables, trade fairs, and seminars
Media promotions and cross-media marketing
Coverage evaluation and analysis
Online PR including Social Media management and channel strategies, website content management and translation services

Financial Services

Tax and legal consulting, agreement screening
Correspondence, contracting and negotiation with suppliers
VAT handling (registration, application, reporting)
Full service controlling accounts receivable and payable
Expat employment administration and payroll accounting
Debt collecting and control
Coordination, organisation and execution of all authorised payment transactions

IT Solutions

Provision of complete range of information & communication technology (ICT) services and solutions across the globe through AVIANET
A-CLOUD: Cloud & Infrastructure Hosting Solutions
Managed IT Services as well as Network & Security Solutions
IT Professional Services

Clients

COUNTRIES

Tunisia

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Austria Czech Republic

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Russia Ukraine Kazakhstan

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Germany Austria Italy Ireland UK

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Belgium Italy Netherlands Portugal UK Spain

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Germany Austria Netherlands Switzerland Belgium UAE Italy Spain UK

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Canada

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Sweden Norway Denmark Tunisia Estonia Latvia Lithuania Finland Tunisia

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Myanmar

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Austria Switzerland France Netherlands Belgium Italy Germany

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India Indonesia

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Czech Republic Sweden Finland Denmark Norway Lithuania Latvia Estonia Ukraine UK

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Italy France

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Estonia Latvia Lithuania Ireland Australia Czech Republic Hungary Sweden Denmark Finland Norway Poland Ukraine

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USA

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Italy Portugal Spain France

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Turkey Norway Czech Republic Russia Turkey France UK Switzerland Austria Belgium Netherlands Switzerland Germany Spain France Italy Sweden Denmark Finland Norway

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Germany Italy Switzerland Sweden Finland Norway Denmark Chile Mexico

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Netherlands Belgium

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Austria Belgium Netherlands Switzerland Czech Republic Germany Spain Portugal France Italy Sweden Norway Finland Brazil Argentina Australia Chile Colombia Mexico Ecuador Panama Peru Turkey UK Tanzania Ecuador Argentina Denmark USA Canada India Hong Kong SAR China Singapore Japan Malaysia Thailand Indonesia Kazakhstan

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Germany Belgium France Italy Russia Sweden UAE Colombia Switzerland Australia Canada USA Sweden Argentina India

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Czech Republic Hungary Netherlands Portugal Switzerland Mexico Argentina Chile Colombia Austria Belgium Argentina Romania Panama

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Germany UK

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Germany Spain

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Colombia Mexico India

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Thailand USA Germany Czech Republic Switzerland Austria Poland Italy Spain Portugal

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France Spain Belgium Netherlands Luxembourg Germany Austria Switzerland Denmark Sweden Norway Finland Australia

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Brazil

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Russia

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Germany Belgium France Netherlands Sweden Switzerland UK Venezuela Finland Denmark Norway

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Japan

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Thailand

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Sweden Turkey Ireland UK France Norway

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Austria Czech Republic Argentina Brazil Chile Colombia Mexico Finland Denmark Norway Sweden Netherlands Belgium Estonia Latvia Lithuania Hungary Germany

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UAE

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Austria Belgium Czech Republic France Hungary Italy Netherlands Sweden Ukraine China South Africa Mexico Finland Denmark Norway Estonia Latvia Lithuania Romania Bulgaria UK Poland

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Switzerland Mexico Canada USA Argentina Brazil Colombia Chile

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Austria Switzerland

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Ukraine Kazakhstan

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South Africa Estonia Latvia Lithuania

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Denmark Norway Sweden Japan China Chile Mexico Panama Argentina Brazil Colombia Hungary

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Colombia

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Germany Austria Hungary Russia Mexico Argentina Brazil Colombia Chile Switzerland Norway Ireland Myanmar Ecuador Peru Lithuania Estonia Latvia Denmark Finland Sweden Panama

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Estonia Latvia Lithuania Denmark Norway Sweden Finland

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Czech Republic Poland Mexico Colombia Spain Belgium

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Singapore Malaysia

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Italy

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Russia

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Switzerland Netherlands Canada USA

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UAE

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Malaysia Thailand Myanmar Austria France Germany Italy Denmark Sweden

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Ireland

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Brazil Colombia

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Myanmar

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Malaysia Myanmar

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Norway Belgium Denmark

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Kazakhstan Malaysia Indonesia Mexico Colombia Azerbaijan Panama

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South Africa

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Myanmar Germany Netherlands Italy Spain France Belgium Sweden Switzerland Austria Norway Denmark

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Myanmar Indonesia

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Japan

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Austria Hungary Myanmar

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Germany Austria Belgium France Italy Netherlands Sweden Spain Switzerland Denmark Finland Norway South Africa Argentina Brazil Chile Ecuador Colombia Panama China Hong Kong SAR

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Brazil Argentina Chile Colombia

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Mexico

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USA

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Sweden Finland Denmark Norway Estonia Latvia Lithuania Switzerland Austria Belgium Italy

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France Belgium

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Spain

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Germany

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Colombia Ukraine Chile Argentina Brazil Poland

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Canada Hong Kong SAR India Spain Belgium Netherlands UK

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Czech Republic

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Ukraine

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South Africa Germany France Denmark Norway Sweden Finland Austria

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Belgium Sweden Netherlands Finland Denmark Norway UK Austria Switzerland Czech Republic Italy France Hungary Estonia Latvia Lithuania UAE Ireland

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Canada USA

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Poland Turkey Ukraine Mexico Colombia Belgium Netherlands Argentina Luxembourg Chile Panama Ecuador Croatia South Africa

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Russia Ukraine

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France

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France

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Germany France Italy

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Sweden Singapore Denmark Norway Italy

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Myanmar

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Belgium Netherlands UK Ireland

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Austria Belgium Netherlands Luxembourg

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Germany Sweden India Hungary Switzerland Denmark Czech Republic Austria Mexico Norway Finland Ukraine Argentina

VIEW ALL

Case Studies

Singapore Airlines

BACKGROUND

In September 2003, Singapore Airlines (SIA) nominated AVIAREPS as its off-line GSA for Russia

SOLUTION

AVIAREPS’ Moscow and Saint Petersburg teams dedicated three years to market research, relationship management, and product establishment
In 2006, convinced by increasing market revenues, SIA decided to launch an on-line operation with 3 flights per weekWe provided 12 dedicated staff members for the launch of SIA’s offices in downtown Moscow and at the airport; and a further seven staff for the call center
Intensive corporate market development and sales effort led to the increase of flight frequencies to 4x weekly in 2008, 5x weekly in 2009, and daily in 2010
In 2010, SIA decided to launch a daily flight to Houston. AVIAREPS took over the commercial development of this new route

RESULTS

AVIAREPS received a number of awards for our work, including “Top SIA General Sales Agent”, and “Sales Achievement Award 2010” from Silk Air, a subsidiary of Singapore Airlines
With our help, SIA launched a number of new routes to Russia, and upgraded the frequency of direct flights from Moscow to Singapore and from Moscow to Houston to daily
The share of Premium Class revenues generated in Russia for SIA is now the highest in Europe, and one of the highest worldwide

Scoot Case Study

BACKGROUND

Client Synopsis: Scoot is the low-cost arm of the Singapore Airlines (SIA) Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positiong it well for new chapter of growth. Scoot‘s network presently encompasses 65 destinations across 17 countries. Currently Scoot fly 6 points to Malaysia KUL/PEN/LGK/IPH/KCH/KUA and adding another 2 points in Malaysia in 2019. AVIAREPS has successfully represented Scoot in Malaysia since 2017.

Since its representation, AVIAREPS Malaysia achieved the following:

Revenue increased 42% above plan on financial year 2017/2018
Revenue increased 41% above plan on financial year 2018/2019 & increased 25% above compared last year
Segments in Skyagent booking increased 82% above compared last year
Segments in Group booking increased 18% above compared last year
Segments in API increased 122% above compared last year

RESULTS

Scoot is able to manage and optimize both its yield and revenue achievement between the two ends of long haul sales and local sales for the Kuala Lumpur online operation and has been able to consistently achieve profitable results for their daily KUL online operation.

Condor

BACKGROUND

AVIAREPS has been working with mid-sized European carrier Condor since March 2006
The partnership began when Condor launched its City Flights, and needed to establish a strong international sales platform

ROAD TO SUCCESS

We started our work across seven online “City Flights” markets (Italy, France, Belgium, Czech Republic, Hungary) and two offline markets (Austria, Switzerland)
The Condor team recognized that FIT sales and contributions from international markets were to play a crucial role in the future of their business, and in September 2006 six new countries were added to our contract
With dedicated sales and marketing, a stringent market segmentation in line with a tailor made product portfolio we were able to supply the various market participants with the products they needed
Today, AVIAREPS is a strategic partner for Condor in 24 countries worldwide, coping the COVID-19 crisis together by developing new sales opportunities and focusing on digital marketing strategies

RESULTS

Before the pandemic – AVIAREPS generated a 278% increase in sales since the contract began

Singapore Airlines

BACKGROUND

In September 2003, Singapore Airlines (SIA) nominated AVIAREPS as its off-line GSA for Russia

SOLUTION

AVIAREPS’ Moscow and Saint Petersburg teams dedicated three years to market research, relationship management, and product establishment
In 2006, convinced by increasing market revenues, SIA decided to launch an on-line operation with 3 flights per weekWe provided 12 dedicated staff members for the launch of SIA’s offices in downtown Moscow and at the airport; and a further seven staff for the call center
Intensive corporate market development and sales effort led to the increase of flight frequencies to 4x weekly in 2008, 5x weekly in 2009, and daily in 2010
In 2010, SIA decided to launch a daily flight to Houston. AVIAREPS took over the commercial development of this new route

RESULTS

AVIAREPS received a number of awards for our work, including “Top SIA General Sales Agent”, and “Sales Achievement Award 2010” from Silk Air, a subsidiary of Singapore Airlines
With our help, SIA launched a number of new routes to Russia, and upgraded the frequency of direct flights from Moscow to Singapore and from Moscow to Houston to daily
The share of Premium Class revenues generated in Russia for SIA is now the highest in Europe, and one of the highest worldwide

Scoot Case Study

BACKGROUND

Since its representation, AVIAREPS Malaysia achieved the following:

Revenue increased 42% above plan on financial year 2017/2018
Revenue increased 41% above plan on financial year 2018/2019 & increased 25% above compared last year
Segments in Skyagent booking increased 82% above compared last year
Segments in Group booking increased 18% above compared last year
Segments in API increased 122% above compared last year

RESULTS

Condor

BACKGROUND

AVIAREPS has been working with mid-sized European carrier Condor since March 2006
The partnership began when Condor launched its City Flights, and needed to establish a strong international sales platform

ROAD TO SUCCESS

We started our work across seven online “City Flights” markets (Italy, France, Belgium, Czech Republic, Hungary) and two offline markets (Austria, Switzerland)
The Condor team recognized that FIT sales and contributions from international markets were to play a crucial role in the future of their business, and in September 2006 six new countries were added to our contract
With dedicated sales and marketing, a stringent market segmentation in line with a tailor made product portfolio we were able to supply the various market participants with the products they needed
Today, AVIAREPS is a strategic partner for Condor in 24 countries worldwide, coping the COVID-19 crisis together by developing new sales opportunities and focusing on digital marketing strategies

RESULTS

Before the pandemic – AVIAREPS generated a 278% increase in sales since the contract began

With AVIAREPS as a partner we have a very reliable and professional representative in the markets. The cooperation is enjoyable and complementary.
— Julia Howe, Regional Manager Germany, Austria, Switzerland, AER LINGUS
AVIAREPS fully handle our Airline in all commercial aspects with a highly professional dedicated Team.
Their knowledge of the [...] market is helping us grow steadily [...].
At the same time all this is happening under an important umbrella of very frank, constructive, and friendly atmosphere, that undoubdtedly helps!

— Riccardo Lo Presti, Regional Manager France & Poland, TAP PORTUGAL
Since April 2006 Condor has appointed AVIAREPS as its pan-European GSA. The co-operation so far has been very efficient and revenues were increased with a lasting effect. […] Starting off with 7 countries AVIAREPS is currently Condor´s appointed GSA in 24 countries. Therefore, we can highly recommend AVIAREPS as a reliable partner regarding GSA business.
— Carsten Sasse, Director Passenger International Markets, Condor, CONDOR
My sincere appreciation for an excellent job done […]. The results in my region once again confirm the team effort, individual commitment and business professionalism and the effects of all that combined together.
— Susith Hettihewa, Regional Manager European Union, Air Astana
AVIAREPS has been truly professional, with a good reputation and adequate local knowledge of the region it operates in. Its Management has been supportive of SIA, and attentive to the needs of the customer. These are no doubt the basic elements to a successful partnership.
— Melvin Ng, General Manager Russia, SINGAPORE AIRLINES
Having worked with AVIAREPS France for many years, smooth cooperation has always been received. Moreover, the sales team work aggressively […] and no doubt it is proved by the increasing productivity […]. AVIAREPS France is always there at our disposal.
— Keerati Chantree, Senior Sales Manager , Bangkok Airways Co.,Ltd.
We have chosen Aviareps Hungary for our representation since 2008 and have been ever since convinced [that we] have our own sales force in the market. […] We are present at the local travel agents and tour operators, as well as with direct marketing such as magazines, billboards, leaflets etc.. We can only highly recommend the team of AVIAREPS for anyone wanting to expand their sales & marketing on the Hungarian market
— Edward Ho, General Manager, EVA Air Austria & Eastern Europe

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