Reservations & Ticketing Agent (m/f/d) in Hong Kong

We are looking for a 

Reservation & Ticketing Agent (m/f/d)

for our office in Hong Kong

About the Role:

AVIAREPS is looking for an enthusiastic, customer-focused Reservations Support Agent (m/f/d) to join our growing team in Hong Kong for a prestigious new airline partner, soon to be launching flights to Hong Kong (HKG). In this role, you will be responsible for supporting & providing excellent service to our trade partners, handling ticketing and reservations, and helping to grow market presence.

Key Responsibilities:

• Assisting travel agencies and direct customers with flight bookings, reissuing, fare calculations, and itinerary changes
• Handling reservations & ticketing requests using airline clients’ reservation systems (Amadeus experience is required; knowledge of other reservation systems is a plus)
• Managing individual and group bookings efficiently
• Providing professional customer service and ensuring a seamless travel experience
• Processing refunds, reissues, and other ticketing-related tasks following airline policies
• Collaborating with the sales team to identify opportunities and provide necessary assistance
• Liaising with airline headquarters and other departments to ensure smooth operations

Core Skills & Experience:

• Experience in airline reservations and ticketing with Amadeus (mandatory)
• Experience in handling group reservations
• Fluency in Cantonese and English, both written and spoken
• A proactive, solution-oriented mindset with a focus on service excellence
• Ability to work independently and as part of a team
• A passion for aviation and travel

Why Join AVIAREPS?

• Join a collaborative, global team with a strong network across 70 countries
• Thrive in a dynamic and innovative industry with exciting challenges
• Be part of an exciting new chapter for a renowned airline

PLEASE NOTE that you must have the right to live and work in Hong Kong. AVIAREPS cannot assist with visa applications.