Reservation & Ticketing Agent in Stockholm

As of Mai 1st, we are looking for an:

Temporary (Mai/June/July/August)

Reservation & Ticketing Agent

for our office in Stockholm

Due to sickness and holiday periods, we are seeking a customer-oriented person to join our cozy small team in Stockholm.

Objective/Major Tasks: Your primary responsibility is to provide efficient and effective support to the Reservation and Ticketing Department.

What to do as a Reservation & Ticketing Agent?

• Ticketing and processing reservations in the corresponding systems with Sabre & Amadeus
• Answer and assist both travel agencies and final customers via incoming phone calls and emails
• Direct sales to final customers
• Monthly billing of ticket sales and sales reports
• Responsible for the administration of groups and tour operator quotas 
• Looking after tour operators, brokers, travel agencies, and corporate customers 
• Assist sales managers with fare checks, benchmarks, etc.

Nice to have:

• Knowledge to deal with customers and to provide customer service
• Vocational training or a comparable qualification
• Practical experience with an airline, a travel agency, a tour operator, or a call center
• A good level of English and Swedish / other languages is an advantage
• Passion, positive mindset, team spirit, and willingness to learn
• Commitment, flexibility, and the ability to work independently
• Work experience with a reservation system (Sabre / Amadeus)

Our offer:

• Pleasant and competent colleagues with a passion for their job in an international environment
• Dynamic work and motivated diverse team with a hands-on mentality
• 5 weeks paid holiday in a year and additional pension
• Team activities on behalf of the company
• Salary according to benchmark and travel industry

How to apply? If you meet the qualifications of working with Amadeus and preferably also Sabre, do speak the Swedish and English language, and are excited about the opportunity to join our team, please click on the ‘Apply Now’. We look forward to receiving your application!

The application deadline is April 30, 2024.