Reservation Manager (m/f/d)

AVIAREPS AG, headquartered in Munich, is the world's leading airline and tourism management group with branches and subsidiaries in over 40 countries. It employs around 500 people worldwide. As an innovative service provider, the AVIAREPS Group represents international clients in the areas of sales, marketing, PR, financial services and offers IT and consulting solutions.


 We are currently looking for a dedicated person to join our international team and start as soon as possible as:

Reservation Manager (m/f/d)

based in our NAIROBI Office


Your Mission:

  • Develop the AVIAREPS Reservations team to become a profitable part of the business
  • Handling customer and trade enquiries by booking airline tickets via the GDS
  • Responsible for daily rebooking  & cancellation of tickets
  • Excellent Knowledge of airline ticketing terms & conditions is required
  • Responsible for understanding and benefits of Telephone Management System
  • Responsible for setting of team and individual KPIs
  • Evaluate and own the business
  • Responsible for the monthly Aviation Reports of your clients
  • You will be part of the Management Team at AVIAREPS
  • Responsible for monthly preparation of TSRs
  • Responsible for management of CRM platform


Your Qualifications:

  • Minimum 2 to 4 years’ experience as a Reservations Manager in the Aviation sector
  • GDS knowledge including Amadeus & Sabre
  • Strong organiser
  • Can-do attitude
  • Lead from the front
  • Dynamic and hard working
  • Fluent English skills (spoken and writing)
  • Excellent MS-Office skills


We offer you:

  • A challenging and responsible position in an open-minded team with a great spirit
  • A well-known brand, attractive salary package and benefits from the tourism industry

Gilles Gosselin 

122 avenue des Champs Elysées

75008 Paris



LinkedIn l Gilles Gosselin


Are you interested in this job position? Get in touch with Gilles Gosselin and find out more detail about this opening!