Services

AVIAREPS was originally created to provide cost-effective international solutions for the aviation industry. Aviation is part of our DNA. With extensive expertise and a focus for providing results, AVIAREPS today has become a global GSA leader. From legacy carriers to start-ups, we have over 100 airline clients and a global network of local experts. Our 360° portfolio of services includes sales, customer service, marketing, PR, finance, and IT. Whether you’re looking to increase contribution from offline markets or develop a new market entirely, we have the networks and local know-how to drive sales, grow revenues, and achieve your goals. Through a results-based compensation model that allows airlines to change costs from fixed to variable we ensure that our success is completely reliant on making you successful.

Passenger Sales

Passenger Sales

  • Direct e-mailings and newsletters
  • Negotiation of Preferred Partner Agreements
  • Promotion through corporate and specialised travel agencies as well as tour operators
  • Direct promotion to NON-IATA agencies
  • E-commerce activities through airline website
  • Co-operation with local tourism boards and other stakeholders
  • Sales Support including development of timetables, pricing distribution, database set-up, monthly reporting
  • Market Intelligence, including market research, analysis as well as competitor benchmarking

Reservations & Ticketing

Reservations & Ticketing

  • Call centre services, including handling of all airline reservations
  • FIT and group booking enquiries
  • Tour operator series and allotment handling and controlling
  • Creation of monthly sales statistics; including revenue control & reporting
  • Dispatch of price sheets and product information
  • Telephone sales activities, product & destination advice
  • Handling enquiries of final consumers
  • Internet / WEB service desk
  • ADM/ACM processing & Refund handling

Claim Handling

Claim Handling

  • Managing customer and baggage-related claims
  • Supporting airline claims against suppliers; including mal-performance, service without order, tax, invoice control, andnegotiation of securities and grace periods
  • Handling state authority claims, such as illegal entries or public charges

Public Relations

Public Relations

  • End-to-end PR services and support for in-house press teams
  • Development of press kits and generation of coverage in key consumer and trade media
  • Presence at, or management of, media events, including press conferences, roundtables, trade fairs, and seminars
  • Media promotions and cross-media marketing
  • Coverage evaluation and analysis
  • Online PR including Social Media management and channel strategies, website content management and translation services

Financial Services

Financial Services

  • Tax and legal consulting, agreement screening
  • Correspondence, contracting and negotiation with suppliers
  • VAT handling (registration, application, reporting)
  • Full service controlling accounts receivable and payable
  • Expat employment administration and payroll accounting
  • Debt collecting and control
  • Coordination, organisation and execution of all authorised payment transactions

IT Solutions

IT Solutions

  • Provision of complete range of information & communication technology (ICT) services and solutions across the globe through AVIANET
  • A-CLOUD: Cloud & Infrastructure Hosting Solutions
  • Managed IT Services as well as Network & Security Solutions
  • IT Professional Services

Clients

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Poland Germany Russia

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Austria Hungary

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Canada

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Portugal Spain Russia

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Myanmar

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Russia

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Italy

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Germany France

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Netherlands Belgium

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Italy Ukraine Russia

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Austria

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Italy

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Malaysia

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Russia

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Belgium Netherlands

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Russia

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UAE

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Ukraine Russia

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Mexico Colombia

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South Africa

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Germany South Africa

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Switzerland Poland

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Germany UK

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Myanmar

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USA Canada

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Austria

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Myanmar

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Myanmar

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Norway

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Kazakhstan

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South Africa

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Finland Sweden Denmark

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Mexico

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France

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Malaysia

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USA

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Germany UK

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Russia

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France

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Japan Myanmar

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Myanmar

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Myanmar

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Austria Switzerland

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Germany Switzerland

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Poland

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Belgium

Case Studies