AVIAREPS Aviation

Passenger sales

As the world's most successful airline representation group, AVIAREPS acts as a management company for more than 90 scheduled airlines in almost 40 countries. Clients receive their full individual corporate identity with AVIAREPS all over the world. Pure performance remuneration guarantees optimum results for our airline customers - without any risk.

Sales & marketing

Sales & marketing

  • Marketing planning
  • Field sales and telephone sales campaigns
  • Regular direct mailings
  • Media advertising
  • Development of local time tables, flyers, brochures
  • CRS and other related distribution (Amadeus negotiated fares filing)
  • Market & competitor research / customer surveys
  • Use of the present database 
  • Airlines' database set-up & updates
  • Yield improvement through client segment marketing
  • Personal contacts with corporate accounts and tour operators
  • Intensified field sales approach for key accounts
  • Establishment / development of airlines - quality package tour programmes
  • Direct sales to travel agencies to improve the awareness of the product
  • Promotion through specialised corporate travel agency chains and company implants
  • Promotion events in cooperation with tourist boards / tour operators / airports etc.
  • Road shows
  • Special seminars / workshops and get-together events
  • Participation at trade / consumer fairs
  • Fam. trips / educational travel

Individual Services

  • Regional field sales representation
  • Ad-hoc sales blitz organisation
  • Corporate web design and management
  • Local sales promotion activities

Customer service

Customer service

Call centre - ticketing & reservation

  • Call centre - ticketing & reservation
  • Ticketing - automated / manual
  • Call centre functions, incl. handling of all airline reservations
  • FIT and group bookings inquiries
  • Tour operator series & allotment handling and controlling
  • Creation of monthly sales statistics
  • Telephone sales activities; product and destination advice
  • Handling inquiries from final consumers
  • Dispatch of price sheets and product information
  • Internet / WEB service desk
  • E-ticket booking fulfilment
  • PTA & TOD handling
  • Treatment of AD / ID and PEP tickets

Claim management

  • Customer claims - delays & incorrect customer treatment incl. downgrades / denied boarding compensation
  • Delayed / lost (& damaged) baggage claims
  • Airline claims against suppliers
    • Malperformance claims
    • Service without order claims
    • Tax claims
    • Invoice control, overdue invoice treatment
    • Negotiation of grace periods
    • Provision and (re-)negotiation of securities
  • State authority claims - treatment of illegal entries of passengers without visa /resident permit, public charges

Individual services

  • Final consumer call centre
  • Travel trade HELP DESK only
  • Revenue control
  • ADM / ACM processing